Subject: Re: LSM Joining Case Test - Varsha Sharma
From: Varsha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 08:18:53 -0400

LSM Joining Case
Test

Name

Varsha
Sharma

E-mail

[email-masked]

Phone Number

(110059) 9891079462

Which blurb would
you select?

Blurb 1

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

I selected the 1st option because that is how
we respond to customer’s query. Being honest ,polite and helping them resolve
concern and by sharing all self help options after confirming all the
information.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

The difference is that we need to connect with customer so
they know that we are not just doing our jobs.

We actually understand their situation/problem/concern and want to help them.

Not just for sake of working as customer service rep but honestly we wish to
help the customers.

We put extra efforts to resolve customers concern.

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