Subject: Re: LSM Joining Case Test - Sanjay Sharma
From: Sanjay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 07:29:05 -0400

LSM Joining Case
Test

Name

Sanjay
Sharma

E-mail

[email-masked]

Phone Number

(91) 9818846493

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The Blurb
confirm that the order is confirmed and it also convey the message that once the
courier is scanned the customer will get the tracking number though email and it
will be easier for the customer to track the courier.

There is one key information is missing which is weather they  will be deliver
to send the ticket to the hotel. I would like to add more information here if
there is possibility/ service available to update the delivery address I will
direct update or if there is e-tickets option available i will guide the
customer to download online and print it.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is expected. Customers
expect you to get their orders right. They expect a speedy turnaround on
service. They expect a transaction without hiccups.As customers, we expect good
customer service but, unfortunately, when we get it, we generally forget it
within minutes.We don’t remember the good because good doesn’t stand out.

Great customer service means exceeding the expectations that could be solving
issues in first go or ahead of schedule, adding personal touch and giving extra
information about the product and services that customer didn't expected.

You can edit this submission and view all your submissions
easily.