Subject: Re: LSM Joining Case Test - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 07:07:17 -0400

LSM Joining Case
Test

Name

Rohit
Kumar

E-mail

[email-masked]

Phone Number

(011) 9267998393

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I selected
the blurb 4 because the customer will be available at hotel before the event, as
his/her address is changed , so it's need to clarify the ticket to be recieve at
proper place

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

The difference is based on how the executive is observing and
handling the current scenario, also great services leads to customer
satisfaction at an extent where the customer is not confused or in dilemma about
his/her queries

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