Subject: Re: LSM Joining Case Test - Aman Deep
From: Aman Deep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:59:31 -0400

LSM Joining Case
Test

Name

Aman
Deep

E-mail

[email-masked]

Phone Number

(91) 9728224500

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As Customer
is travelling within next 2days and won't be available at permanent address
after that and customer is asking whether he or she can recieve the tickets at
his/her hotel address. So Blurb 4 is the most accurate one as per Customer
question.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

-Great customer service is to resolve the customer query in
polite way not rudely.

- Understand and resolve query in very first time.

- Make sure customer query gets resolved in first time so that he or she don't
have to contact again and again for same query.

- Great Customer service is to respond to customer query on research on customer
question not a robotic answer

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