Subject: Re: LSM Joining Case Test - Sunny Mehra
From: Sunny Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:46:21 -0400

LSM Joining Case
Test

Name

Sunny
Mehra

E-mail

[email-masked]

Phone Number

(97736) 9773649853

Which blurb would
you select?

Blurb 3

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

This blurb includes professionalalism and
polite behaviour and gives assurance to customer that we are looking into this
matter on priority. Empathy is also there.

I would like to add apology also for any delay.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means just providing
information related to products and services and complete the conversation but
great customer service includes politeness  , listening carefully and don't
interrupt the customer and empathise the customer and apologise and giving
assurance to customer and taking follow up.

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