Subject: Re: LSM Joining Case Test - Imtiyaz Ahmad Malla
From: Imtiyaz Ahmad Malla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:36:17 -0400

LSM Joining Case
Test

Name

Imtiyaz
Ahmad Malla

E-mail

[email-masked]

Phone Number

(+91) 7006432592

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 4: In
this blurb the associate has addressed all the things and provided appropriate
resolution.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service is when you build a good
relationship with your customers. Thanking the customer and promoting positive,
helpful and friendly environment to leave the good impression.

Great customer service involves meeting and surpassing expectations. it means
showing the customer how important he/she is. Customer satisfaction is the great
priority

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