Subject: Re: LSM Joining Case Test - Sonu Yadav
From: Sonu Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:21:04 -0400

LSM Joining Case
Test

Name

Sonu
Yadav

E-mail

[email-masked]

Phone Number

(91) 09650205948

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The
customer asked if she could get her tickets to the event at her hotel as she
would leave soon for the hotel. Blurb 4 has the details that we as an executive
need in order to send her the ticket.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service would include empathy
whereas a great customer service would require us to go extra mile for the
customer. A good customer service may be confined to give information but a
great customer service can be delivered by guiding customer where to find
information. A good customer service provides an opportunity to get praise from
the customer but a great customer service opens a window to raise the brand
value of the company in general.

You can edit this submission and view all your submissions
easily.