Subject: Re: LSM Joining Case Test - Vinit Kumar
From: Vinit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:18:16 -0400

LSM Joining Case
Test

Name

Vinit
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8130856007

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
choose blurb 4 because we have helped the customer and guided him also for
updating the new address.

Also in this scenario, the customer would be happy to see our efforts that he is
in a good hand.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is being in limits and
resolving the customer query.

Great customer service is when we put ourselves into the customer's shoes and
feeling the same and finding a way out of the box and thinking as if we are
stuck in the situation.

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