Subject: Re: LSM Joining Case Test - Asiya Nauman
From: Asiya Nauman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 01:10:18 -0400

LSM Joining Case
Test

Name

Asiya
Nauman

E-mail

[email-masked]

Phone Number

(+91) 9810721134

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
select blurb 1 because it has a mixture of polite conversation and precise and
useful information. It conveys the message to the customer that his or her
request is being worked upon. Blurb 2 is too direct. Blurb 3, 4 and 5 have too
much extra and unnecessary information.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Following are the key differences broadly.
Ability to respect the idea behind the customer's concern or request. Being
attentive and alert about the topic of the communication. Being equipped with
adequate knowledge to resolve the customer's queries. Abiding to the prior
commitments and avoiding any false commitments.

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