Subject: Re: LSM Joining Case Test - Binod Pandey
From: Binod Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 00:13:31 -0400

LSM Joining Case
Test

Name

Binod
Pandey

E-mail

[email-masked]

Phone Number

(91) 8826466389

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

number 4
because if I am understanding the need of the customer the appropriate response
would be number four because he wants ticket to be delivered at the hotel which
is as per is convenience and as a customer care executive my job is to make sure
that the customer is getting what he wants

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

the difference between good and great customer
service is understanding the need of the customer responding appropriately
giving the right information and always providing the customer with an option so
that he can confirm what he wants and what he is getting and of course
telephonic etiquettes

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