Subject: Re: LSM Joining Case Test - Pooja Saluja
From: Pooja Saluja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 13:58:29 -0400

LSM Joining Case
Test

Name

Pooja
Saluja

E-mail

[email-masked]

Phone Number

(000) 00000000

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The reason
of choosing  blurb 4 is that here the customer has not mentioned his address in
the query and the executive foremost duty is to confirm which is the correct
address to deliver the ticket even he shared the link to update from the
customer and to save from any this missing in the address. Atlast everything is
clearly shared with the customer nothing is hidden from it such as
charges.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means only that information is provided
which customer required. It's just a formality type. What is asked that's only
replied. No additional information given, no probe for other thing. Great
customer service means complete information is provide along with the additional
information and probe for otherthing.It may be little time consuming but it's
completely understandable of customer and reply accordingly with patience and
politeness.

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