Subject: Re: LSM Joining Case Test - Ankita Singh
From: Ankita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 08:58:23 -0400

LSM Joining Case
Test

Name

Ankita
Singh

E-mail

[email-masked]

Phone Number

(310) 8860136813

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected blurb 2 because everything answered very well. Address confirmation,
contact details are very important so that delivery can happen on time at
correct place.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer Service is something not beyond
customers imaginations. Customer gets his kind of service which is expected from
an organisation, but customer had something more in his/her mind in terms of
getting service.

While great Customer Service is something going beyond customers imaginations.
Going an extra mile and getting that “ Wow “ factor inside the Customer.
It's an act which makes an customer amaze.

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