Subject: Re: LSM Joining Case Test - Miss Poonam
From: Miss Poonam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 07:16:49 -0400

LSM Joining Case
Test

Name

Miss
Poonam

E-mail

[email-masked]

Phone Number

(+91) 7011634346

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 1 is
looking professional but it can be a short and useful message to the customer.
However, CCR should take apologise for not sending tickets on time.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

As I can see in other blurred statements are not looking
professional.

They are trying to finish there work but not understanding the customer need.

When a customer wants help we need to empathize and provide resolution. I think
we should provide satisfaction to the customer if we can do.

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easily.