Subject: Re: LSM Joining Case Test - Atul ranjan Mishra
From: Atul ranjan Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 06:42:29 -0400

LSM Joining Case
Test

Name

Atul ranjan
Mishra

E-mail

[email-masked]

Phone Number

(+91) 8384077844

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 1 is
suitable for this scenario because customer representative is showing
willingness to help the customer. Also crosscheck the customer address. Choice
of word  .

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Excellent customer service means making each and every aspect
of the customer's experience an absolutely positive one. ... Good customer
service means meeting expectations- but excellent customer service means
exceeding them.

Conceptually, the main difference between providing “good” customer service
and delivering “great” customer service is that, in the former, you are
probably only barely keeping your customers satisfied; while in the latter, you
are not only keeping them satisfied – you are also keeping them
loyal..

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