Subject: Re: LSM Joining Case Test - Sudhanshu Verma
From: Sudhanshu Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:01:56 -0400

LSM Joining Case
Test

Name

Sudhanshu
Verma

E-mail

[email-masked]

Phone Number

(91) 7017507625

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Because the
consumer is travelling to the event and he won't be able to receive the delivery
at the provided address so it's better to update the address where he would be
available to receive the tickets. Also, we can provide the option to download
the e- tickets if that is available.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is to resolve the customer
query, complaint or request while great customer service is to do the same but
also to make the customer feel that we actually care for his/ her concern and
are available for them as and when required by taking the initiative and moving
an extra yard towards them.

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