Subject: Re: LSM Joining Case Test - Neha Kumari
From: Neha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 04:14:47 -0400

LSM Joining Case
Test

Name

Neha
Kumari

E-mail

[email-masked]

Phone Number

(20301) 7546877379

Which blurb would
you select?

Blurb 1

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

Customer query

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Conceptually the main difference between
providing good customer service and delivering great customer service is that in
the former, you are probably only barely keeping your customers satisfied;while
in the latter, you are not only keeping them satisfied. You are also keeping
them loyal. This is very important distinction and one that many services
providers do not always get.

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