Subject: Re: LSM Joining Case Test - Anish Bhattacharjee
From: Anish Bhattacharjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:41:59 -0400

LSM Joining Case
Test

Name

Anish
Bhattacharjee

E-mail

[email-masked]

Phone Number

(91) 7005757062

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Dear Sir,

I am 'X' Customer Care Executive of 'Z' Ltd.

Thank you for writing to us.

I can understand you are very anxious because the event date is very near. To
ensure that you get your tickets in time for the event, please provide us with
an address in |CountryNameOrCityName|. This could be the hotel you will be
staying at, or the address of someone who will be available to sign for the
delivery for you. You can update the address on your account by using this link
http://www.viagogo.com/Help/76, or you can change your delivery address by
signing in to your viagogo account, and locating the order under your
"Purchases".

When this is done, we will ensure the seller sends out the tickets as soon as
possible to the new address. Once the seller receives the tickets, they will be
shipped via track and traceable postal services. You will receive an email to
notify you that your tickets have been shipped to the provided delivery address
along with a link for you to track your order.

If the new address is not a personal address (e.g. an office or hotel address),
please make sure that you have informed them to expect a delivery and that
someone will be available to sign for your delivery.

Thank you once again  for sharing the information.

Thanks and Regards,

X

Customer Care Executive

Z Ltd.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is one who is satisfying his customers
by providing services. But, a great customer is the one who just not only
satisfying it's customers, but also keeping the customers trust and loyalty by
providing tremendous services.

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