Subject: Re: LSM Joining Case Test - Neha Kumari
From: Neha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:55:56 -0400

LSM Joining Case
Test

Name

Neha
Kumari

E-mail

[email-masked]

Phone Number

(813204) 8617215255

Which blurb would
you select?

Blurb 5

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

In this blurb there is all the information is
added that we should send and ask to our customer because he/she has not told us
about her/his hotel address it must be near to the event venue but we should ask
them and wish them to their great journal.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Conceptually, the main difference between
providing “good” customer service and delivering “great” customer
service is that, in the former, you are probably only barely keeping your
customers satisfied; while in the latter, you are not only keeping them
satisfied – you are also keeping them loyal! This is a very important
distinction – and one that many services providers do not always “get”.

It is important to keep the customer “in the loop” at all times. If they are
expecting you to arrive on-site to perform a repair, they also expect to know
approximately when you will actually get there. If there is a problem with your
arriving as scheduled, they’ll want to know as soon as possible when you will
get there – they will not want any surprises!

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