Subject: Re: LSM Joining Case Test - Palak Verma
From: Palak Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 12:56:58 -0400

LSM Joining Case
Test

Name

Palak
Verma

E-mail

[email-masked]

Phone Number

(91) 7017471893

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

it has been
a pleasure to serve you, and please do not hesitate to contact us should you
have any question or remarks related to your order..

thank you for choosing us...

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

[22:23, 20/10/2020] Aadu: Conceptually, the
main difference between providing “good” customer service and delivering
“great” customer service is that, in the former, you are probably only
barely keeping your customers satisfied; while in the latter, you are not
only keeping them satisfied – you are also keeping them loyal!

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