Subject: Re: LSM Joining Case Test - Ambika Gupta
From: Ambika Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 11:23:53 -0400

LSM Joining Case
Test

Name

Ambika
Gupta

E-mail

[email-masked]

Phone Number

(91) 8799784599

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I select
blurb 4 'cause this blurb is solving the problem in a better way, trying to
provide the best solution for the customer and if customer wants to update his
address so, this blurb is providing that help. Also, this blurb is promoting the
viagogo brand values safe, secure and guarantee to our customers. But in this
blurb there didn't written a greet Opening so, we should start the email or
calling with the greet and in the ending we should write a believable or trusted
lines so that the customer will make trust on us.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied, while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal. This is a very important distinction.

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