Subject: Re: LSM Joining Case Test - Prateek Batra
From: Prateek Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 11:02:32 -0400

LSM Joining Case
Test

Name

Prateek
Batra

E-mail

[email-masked]

Phone Number

(91) 8800209150

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As a
customer service representative, I would select this blurb 4 because here the
customer would be getting all the relevant details pertaining to her/his travel
to the Lady Gaga event and the favour that he would be greatful if he gets the
ticket at the address of the hotel in lieu of erstwhile location, the patron
could easily receive the ticket at the choice of hotel by easily updating his
details at viagogo website which is the renowned London based ticket reseller
organisation founded in 2006 by Eric Baker, subsequently after submitting his
new details on Viagogo where one can experience a profound customer service in
no time.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

With the limited skills of mine I can assert that good
customer service is about listening to the customer and one would try his/her
level best to resolve the queries of the customers within the limited capacity
and gambit of their potential, whereas profound customer service can be
ascertained by the customer service representative attitude and willingness to
look after the customer query cum grievance i.e as a customer service
representative if I'm not empathetic enough towards the customer then rarely I
would get to see the customer gratify. I, therefore can say with utmost
importance and alacrity that listening to the customer with munificent demeanor
and carrying a serene smile on one's contours can be one of the pertinent
virtues in the customer service industry which shall only become an epitome of
great customer service.

Thanks & Best Regards

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