Subject: Re: LSM Joining Case Test - Muskan Kharbanda
From: Muskan Kharbanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 10:25:04 -0400

LSM Joining Case
Test

Name

Muskan
Kharbanda

E-mail

[email-masked]

Phone Number

(208011) 9336240053

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

I would choose blurb 4 because it answers the
question she is asking. She is asking to if it can be delivered to the hotel she
is staying so she needs to update the address. I would add in it that thankyou,
and hope she have a great time at lady gaga event.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means just talking like a
bot just answering the question.

Great customer service means talking in a friendly manner so that she feels like
again booking from our site only.

Good customer service is just about solving queries of customer but great
customer service is along with solving queries we should greet them in a good
manner. We should ask for feedback. We should listen to them carefully.

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