Subject: Re: LSM Joining Case Test - Amit Panwar Panwar
From: Amit Panwar Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 04:46:01 -0400

LSM Joining Case
Test

Name

Amit Panwar
Panwar

E-mail

[email-masked]

Phone Number

(91) 9205908257

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Because the
consultant helped customer in changing the address and gave assurance to
customer. Agent was attention to details provided by customer and it was
customer centric.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer good service is to provide
resolution to the customer on given time frame.

Always attention to the details provided by the customer.

You should have good hearing power and should speak clearly and confidently so
that customer will not get confused.

On ther hand great customer service is not only about to provide resolution or
resolving queries.

It represents the customer happiness while you handled the customer.

If any customer comes to you and he/she is very angry at that time and now after
talking to you the customer is very happy and gives you a great feedback, I
think this is the great customer service.

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