Subject: Re: LSM Joining Case Test - Suman Kumar
From: Suman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 00:32:04 -0400

LSM Joining Case
Test

Name

Suman
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8437685156

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected the first option beacuse here we are providing the complete details
regarding the cust order. We are also giving the reason that It's become common
practice now for event organisers to only release very close to the even date.
And also we have confirmed his address. Also we have guided him to track his
order and will notified by an e mail.. So i think this is the best resolution. I
am not going on the company's policies, thats a different thing.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is
where you are just giving him the resolution as per your policy.

Great customer service is you are telling him that this is the policy but
........ Here you are trying to give an alternante option...

You can edit this submission and view all your submissions
easily.