Subject: Re: LSM Joining Case Test - Harshita Kohli
From: Harshita Kohli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 10:48:21 -0400

LSM Joining Case
Test

Name

Harshita
Kohli

E-mail

[email-masked]

Phone Number

(110027) 9910673193

Which blurb would
you select?

Blurb 5

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

I am selecting blurb 5 as we first need to
inform the customer about who we are why we are there to help them and
communicate in the best possible way so that the customer query get
answered.Provide them with each and every detail and explain them the whole
process with utmost clarity and effectively.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

In the former, you are probably only keeping your
customers satisfied but in the latter,you are not only keeping them satisfied
but keeping them loyal so that they remain with the respective company for long.
This may simply include calling with an estimated time of arrival or following
up with the service call and explaining the whole process .

You can edit this submission and view all your submissions
easily.