Subject: Re: LSM Joining Case Test - Adarsh Shukla
From: Adarsh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 14:31:19 +0000

LSM Joining Case
Test

Name

Adarsh
Shukla

E-mail

[email-masked]

Phone Number

(91) 7590095360

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

the first
blurb is reassuring and concise. It has stated the reason for delay in the
ticketing without being preachy. It ends with proper greeting.  I would ammend
the first blurb by adding following Sentences.

Begin with - Dear Smith,

It's a common practice by the organizers to disburse the ticket in the week of
the event itself.

No need to worry.

We also request you to provide as with an alternate adress and Name in case your
ticket is not able to be delivered at the adress provided by you.

"can i ask you" is used in face to face conversation or telephonic
conversations. In my opinion the sentence should be Please re-confirm the
following delivery adress and kindly provide us with an alternate adress of
delivery in case of contingency.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is  giving a customer
decent service that the customer would appreciate after using but,  a great
customer service is when a customer after using the serivices reuses such
services from that particular enterprise again and again and recommends the same
to others.

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