Subject: Re: LSM Joining Case Test - Kartik Pal
From: Kartik Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 10:14:36 -0400

LSM Joining Case
Test

Name

Kartik
Pal

E-mail

[email-masked]

Phone Number

(+91) 9999417606

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I select
Blurb 4 because if someone ordered something and want to deliver somewhere else
from the previous address. So, that will be possible if the ordered is not out
for delivery but first need to do the proper Right Party Check then provide the
information accordingly as per process

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Conceptually, the main difference between
providing “good” customer service and delivering “great” customer
service is that, in the former, you are probably only barely keeping your
customers satisfied; while in the latter, you are not only keeping them
satisfied – you are also keeping them loyal!

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