Subject: Re: LSM Joining Case Test - Updesh Singh Chouhan
From: Updesh Singh Chouhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 12:26:44 -0400

LSM Joining Case
Test

Name

Updesh
Singh Chouhan

E-mail

[email-masked]

Phone Number

(110062) 9667664473

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

In this blurb the service person is providing
the delivery facility at hotel, the receiver can change the address by himself
and he can also track the status of his delivery and even the helpline number is
also provided for any queries. Last but not the least the customer services
associate is also providing the information about how should the receiver
recieve the ticket either he should inform about the ticket at the reception or
he could get it by himself.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me a good customer service is the
service we provide to our customers in a scripted way like we receive a query
and we just had a conversation with them and just providing them their
needfulls. But on the other hand a great customer service is building a healthy
relationship with the customer and providing them solutions and the very main
thing is that we also need to listen the customer without judging this would
help us listen to the customer truely.

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