Subject: Re: LSM Joining Case Test - Roopa mishra Roopa
From: Roopa mishra Roopa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 11:40:38 -0400

LSM Joining Case
Test

Name

Roopa
mishra Roopa

E-mail

[email-masked]

Phone Number

(0120) 9149079155

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

I selected the blurb 4 because in the blurb 4
over here agent give an assurance regarding the customer eticket that he/she
will received asap .the answer is according to the customer what he/she wants
because sometimes customes are too annoying when they are not gettibg any proper
response so over here the answer is as per the customer request and even also
mention here that he can track his/her shipped order from our end .so this thing
is very satisfying answer to customer .

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

As per me if you wanted to provide the good
service so first of all we just need to listen all the queries and doubts of
customer if we. will understand the customer concern than we will be able to
provide the exact information and details as per the customer concern and always
just need to deliver the positive response .

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