Subject: Re: LSM Joining Case Test - SHIREEN BANU
From: SHIREEN BANU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 10:11:16 -0400

LSM Joining Case
Test

Name

SHIREEN
BANU

E-mail

[email-masked]

Phone Number

(91) 9810845966

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

1) Firstly,
the agent took the responsibility of checking the status of the ticket
himself.

2) Secondly, he confirmed the address from the customer as to avoid any
delay.

3) After that he guided the way to the customer to check the status of the
ticket too.

4) Finally, he was very empathetic towards the customer as he wished him a good
time for the event.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Basically, good customer service means providing
help to the customers by dealing with the queries and providing them solutions
for their problems. Whereas great customer service means not only solving their
problems but also to understand , feel and to be empathetic towards them. Above
all, to be loyal towards the work and to the customers, is what i feel is the
great customer service.

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