Subject: Re: LSM Joining Case Test - tanya kapoor
From: tanya kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 09:32:22 -0400

LSM Joining Case
Test

Name

tanya
kapoor

E-mail

[email-masked]

Phone Number

(110032) 8448670655

Which blurb would
you select?

Blurb 2

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

It would be blurb 2 according to me because it
has that Ensure the delivery address is correct..

- Ensure you choose a delivery address where someone will be available to sign
for your delivery, such as a work address.

- If you are travelling to the event, add your travel address and expected
departure date as soon as possible and we'll make sure your tickets are shipped
to the right place.

- Please ensure that the phone number on your account is correct in case we need
to contact you.

this would be the best blurb for the customer care services

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal!

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