Subject: Re: LSM Joining Case Test - Ekta Saini
From: Ekta Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 08:08:46 -0400

LSM Joining Case
Test

Name

Ekta
Saini

E-mail

[email-masked]

Phone Number

(91) 9560256447

Which blurb would you select?

Blurb 5

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Ans
5

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal!

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