Subject: Re: LSM Joining Case Test - Soujanyo Sen
From: Soujanyo Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:43:06 -0400

LSM Joining Case
Test

Name

Soujanyo
Sen

E-mail

[email-masked]

Phone Number

(+91) 9811795187

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 4 is
best suitable for the situation as the customer is travelling to the event
location, so to make sure that the customer receives the ticket to the right
place we must ask him/her to provide with the hotel address to us. And customer
can easily update the hotel address on the site for the same so that there won't
be no issues. So to me this the right blurb to assit the customer.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is when
we provide the customer with the appropriate resolution. But great customer
service is when we go an extra mile to make tue customer come back again to
purchase or to do business with us. Great customer service is also when we
assist the customer with a good and healthy posture so to make customer
understand that we are really trying to help him/her in the best possible
way.

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