Subject: Re: LSM Joining Case Test - Shubham Shrivastav
From: Shubham Shrivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:05:04 -0400

LSM Joining Case
Test

Name

Shubham
Shrivastav

E-mail

[email-masked]

Phone Number

(91) 9667488016

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 2 is
right according to situation.

The customer is requesting to deliver his ticket  at his hotel.

Everything has been mentioned  in blurb 2 and we do not need to  change
anything.

We have to give first priority to our clients.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means we give only information and
provide valuable information to the customer.

Great customer service is provide valuable information, give them respect and
talk in polite manner.

Listen with curiosity.

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