Subject: Re: LSM Joining Case Test - Himani singh
From: Himani singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:00:58 -0400

LSM Joining Case
Test

Name

Himani
singh

E-mail

[email-masked]

Phone Number

(91) 9311047758

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

agent
provided the resolution  and also helped customer for the self help so that
customer  can also try from there end..he gave all the information  that you
will receive  link to track your ticket also informed the customer  why it is
late nd when she can expect  her tickets to be deliver ..so that customer  can
easily  track tickets and don't have to call customer  support  for the same
thing

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

good customer service  is where agent is just giving
resolution but in great customer  experience  agent provide resolution  and
also help customer  to guide self help forg the future  reference.its shows
that agent is loyal and happy to give advice

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