Subject: Re: LSM Joining Case Test - Parul Sharma
From: Parul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:00:34 -0400

LSM Joining Case
Test

Name

Parul
Sharma

E-mail

[email-masked]

Phone Number

(91) 8650900214

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I believe
that blurb 1 is appropriate  as the executive have verified the address
details with the customer. Re-assured the customer  that we are taking care
of you request. It seems polite and professional . Shared all possible
information

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means keeping your customer satisfied by
helping ang sharing info. Whereas great customer service not only ensures
customer  satisfaction  but also keeping and maintaining  customer relation
by maintaining  loyalty and aaking for regular feedbacks to ensure customer's
are happy and satisfied  and to make changes accordingly.

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