Subject: Re: LSM Joining Case Test - Yogita Bhatia
From: Yogita Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:00:12 -0400

LSM Joining Case
Test

Name

Yogita
Bhatia

E-mail

[email-masked]

Phone Number

(91) 9140406451

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As the
customer contacts and told that she will be travelling in two days and her
concern is if possible deliver the tickets at hotel.So I will inform to update
the address of the hotel If it is possible for the team to deliver we will
deliver for sure and will also provide tracking number if the order has already
been shipped and inform to track the the order

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is we provide resolution
for the customers concern and statisfy the customer but great customer service
is that if apologize customer for the issue he/she facing and also assure to
provide the best resolution as soon as possible and also feels the problem which
customer is facing so that we can provide resolution

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