Subject: Re: LSM Joining Case Test - Dharmesh Kumar
From: Dharmesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 06:26:49 -0400

LSM Joining Case
Test

Name

Dharmesh
Kumar

E-mail

[email-masked]

Phone Number

(91) 8860974749

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Because in
this part all the possibilities are mentioned like the agent has asked for the
address where the customer is staying.  He also provides an option to update
the address in case the customer needs to. The agent could have asked for the
phone number like "please mention your phone number for communication
purposes.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is something in which we adhere to the
problems of the customer and provide him with the appropriate resolution. A
great customer service is a service in which we show empathy with the customer
besides solving his problem.

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