Subject: Re: LSM Joining Case Test - Raman sehgal
From: Raman sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 04:07:36 -0400

LSM Joining Case
Test

Name

Raman
sehgal

E-mail

[email-masked]

Phone Number

(91) 9540344504

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

i select
blurb 4 because  in this customer know all procedures how to change the
delivery  address,  how to track purchase order , customer  also know order
receiving  estimate date . When the ticket  has arrived  customer  get a
notification  of ticket arrival.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The main difference  between providing  good
and great customer  service  is that good customer service  only keeping your
customers  satisfied  and great customer service  is keeping satisfied  and
loyal also.

Good customer service  response time to  customer  within 24 hours

Great customer service  response time to customer  within minutes

Good customer service  if a customer  ask a question  but you  don't  know
the answer  .you put them on hold to find  the answer

Great customer service  you explain you don't know  the answer  but will get
the answer  . Tell them their time is valuable  for us

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