Subject: Re: LSM Joining Case Test - Swechchha Singh
From: Swechchha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 10:18:11 -0400

LSM Joining Case
Test

Name

Swechchha
Singh

E-mail

[email-masked]

Phone Number

(91) 8953823501

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In the
chosen blurb, we have ensured the customer that he will receive the ticket
within time and also informed about to update the address if needed. Also added
a link to track the tickets that will be beneficial.

In this we can also ask the customer if you have any further queries and and
also can confirm the address by sharing from our end.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me, a good customer service where we
read aur listen customer queries and then we provide the solution as per company
guidelines but when it comes to great customer services where we actually try to
understand the customers issues and we provide the solution in real time with
best.

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