Subject: RE: Bonsai Documentation
From: Saurabh Dadu <[email-masked]>
To: Vincent Chan <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>
Date: Wed, 14 Oct 2020 13:58:15 +0000

________________________________
From: Vincent Chan <[email-masked]>
Sent: Wednesday, October 14, 2020 1:50:38 PM
To: Saurabh Dadu <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>
Subject: Re: Bonsai Documentation

Hi Saurabh,

Are you able to talk at 10am et?

Best,
Vincent

On Wed, Oct 14, 2020 at 9:38 AM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Is it possible to speak before 12pm EST?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 14 October 2020 7:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bonsai Documentation

Hi Saurabh,

Thank you for the confirmation. Are you available today between 3pm et - 5pm et?

Best,
Vincent

On Wed, Oct 14, 2020 at 2:25 AM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Thanks for your email. We had started the recruitment process last week, and were about to finalise a candidate today. Thank you for letting us know.

I am happy to jump on a call today, please let me know what time works for you.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 14 October 2020 2:54 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bonsai Documentation

Hi Saurabh,

We recently came to a new business decision that has changed our need to hire a bilingual customer support agent. We still need an English agent who can help with customer support and BPO services though, so if we could get on a call this week to align on that, that would be great!

Thanks!
Vincent

On Thu, Oct 8, 2020 at 9:55 AM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Thanks for your email. When we train your specific agent, we will also be training other back-up agents who are working on other accounts, who can be pulled in, whenever there is a need. You will get guaranteed uptime.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 08 October 2020 7:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bonsai Documentation

Hi Saurabh,

Just wanted to know what the plans were for redundancy in case the agent we're working with needs time off or if there is turnover.

Best,
Vincent

On Tue, Oct 6, 2020 at 1:09 AM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent,

Thanks for your email. We do not anticipate any delay in the hiring process. We will have the candidates be screened by you as part of the process.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Vincent Chan <[email-masked]<mailto:[email-masked]>>
Sent: 06 October 2020 10:32 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bonsai Documentation

Thank you for the update Saurabh. If there will be any delays along the way, please let me know! Also, if you can provide any information on the final candidates before you make the hire, I would really appreciate if I can add my input to the decision process. If you have any additional questions on what our preferences are, please let me know.

On Tue, Oct 6, 2020 at 12:42 AM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vincent

Thanks for your email. We will have the resource ready for you by 21 October. The service will be ready for launch on 1st Nov 2020.

Regards,

Saurabh Dadu
LiveSalesman

On Oct 6, 2020, at 10:08 AM, Vincent Chan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh,

Can you please provide an update on the hiring timeline?

Thank you!
Vincent

On Fri, Oct 2, 2020 at 1:44 PM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Vincent

We will get back to you on Monday

Regards,

Saurabh Dadu
LiveSalesman

On Oct 2, 2020, at 11:01 PM, Vincent Chan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh,

Can you please let me know what the timeline looks for this?

Best,

On Thu, Oct 1, 2020 at 3:50 AM Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>> wrote:
Hello Vincent,

Thank you for this information.

I'll go through the documentation.

Saurabh will get back to you about the hiring process.

Kind Regards,

Ashwinee L
Account Manager
Skype : live:ashwinee_9

________________________________
From: "Vincent Chan" <[email-masked]<mailto:[email-masked]>>
To: "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>
Sent: Thursday, October 1, 2020 1:12:50 PM
Subject: Bonsai Documentation

Hi Saurabh and Ash,
I've invited you both to a tool called Notion.io, which is what we use to create and manage our internal documentation. Once you've signed up using the links emailed to you, please check out the documentation here<https://www.notion.so/shopbonsai/Vouge-Arabia-Shop-bc946e74a2a54eb9bba4cc0df9c56f7b> for the Vouge Arabia launch happening this November.

You'll notice that there is some missing information, which is because we are still in the process of finalizing the details with Vouge Arabia. In the meantime, please review the information that is there and let me know if you have any questions.

Can you please also provide an update on the hiring process on your end?

Thank you!
Vincent

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

--
[logo]<https://shopbonsai.ca/>
Vincent Chan
Customer Experience Team Lead
416.726.4140
202-111 George St. Toronto<https://goo.gl/maps/XPq1wuXdrfcTwJQH8>  Bonsai<https://shopbonsai.ca/>

  *   [linkedin-icon] <https://www.linkedin.com/company/shopbonsai/>

  *   [facebook-icon] <https://www.facebook.com/bonsaiapp/>

  *   [instagram-icon] <https://www.instagram.com/bonsaiapp/>

This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify Bonsai (the "sender") immediately by email if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission.

________________________________________________________________________________
Join Microsoft Teams Meeting<https://teams.microsoft.com/l/meetup-join/19%3ameeting_YTEyNDViZDktNGFiZC00NzkyLThiNjUtNjlkMTJhZmEwOTE5%40thread.v2/0?context=%7b%22Tid%22%3a%221476a55e-7c76-4229-9ec9-89cca41dcbb4%22%2c%22Oid%22%3a%22c7ba9983-1fd1-487a-a3ae-fa64c9350678%22%7d>
Learn more about Teams<https://aka.ms/JoinTeamsMeeting> | Meeting options<https://teams.microsoft.com/meetingOptions/?organizerId=c7ba9983-1fd1-487a-a3ae-fa64c9350678&tenantId=1476a55e-7c76-4229-9ec9-89cca41dcbb4&threadId=[email-masked]&messageId=0&language=en-GB>
________________________________________________________________________________