Subject: Re: LSM Joining Case Test - Saurabh Pant
From: Saurabh Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 06:51:42 -0400

LSM Joining Case
Test

Name

Saurabh
Pant

E-mail

[email-masked]

Phone Number

(91) 8707635346

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I think
that the Blurb 4 will be the right one to choose because the customer is going
to reach the show destination within next 2 days and wanted to get the ticket
delivered at Hotel.

So as per Blurb 4 we are informing customer that he/she can get the address
updated using the www.viagogo link so that the ticket will be delivered at
updated and correct address and we are also taking the Country/ City details
from customer to get the tickets delivered on time and user can also track the
delivery .

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Difference between good and great customer service is
that:

Addressing the customer issue properly and providing the best solution to make
our customer happy is good customer service.

Great customer service involves not only assisting the customer properly and
providing the best solution, it also involves that from the beginning we should
be able to make a good relation with our customer and show the empathy whenever
required and customer should feel that the issue has been addressed properly
that is more important, then providing the best resolution and ending up the
call by making a good relation and making the customer happy and
satisfied.

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