Subject: RE: Time Lines
From: "Weibrecht, Karen (AE/GVM)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: "Joshi, Pooja (AE/GAM)" <[email-masked]>, ashwinee <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 14 Oct 2020 06:25:59 +0000

Good morning Saurabh,

I created the attached xls sheet to keep track of all the pending tasks.
Please have a look and get back to me accordingly.
I will share the googlesheet logic later today as we are just finalising the same following some internal requirements.

Thanks
Karen

From: Saurabh Dadu <[email-masked]>
Sent: 11 October 2020 15:52
To: Weibrecht, Karen (AE/GVM) <[email-masked]>
Cc: Joshi, Pooja (AE/GAM) <[email-masked]>; ashwinee <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Time Lines

Hi Karen,

Thanks for taking time to speaking with us. Please see proposed timelines below. Please let me know if you would like us to add/remove anything.

Week of 11st Oct  - 17th Oct:

  *   Get understanding of Website traffic patterns to project chat volume and use the data to calculate headcount requirements
  *   Agree on a pre-screening test for the chat agents - define key criteria's (Mutually)
  *   Review current Google Sheets format to see how chats are handled
  *   Discussion on different segmentation, user engagement strategies
  *   Understanding the current user flow
Week of 18th Oct - 24th Oct:

  *   Finalise website user segmentation, define engagement strategy for each scenario
  *   Define escalation processes for complaints, service inquiry etc.
  *   Work on Creatives - Chat Windows, greetings, buttons etc.
  *   Define Chat flow
  *   Finalise the Scripts, canned responses
  *   Develop an agent knowledge base
  *   Interview first set of employees/screening
  *   Finalise Reporting formats
Week of Oct 25 - Nov 1

  *   Training of 1st Batch to start
  *   Coordination with Digital Agency to implement chat based on strategy decided
  *   Demo of our Lead/complaint/Inquiry tracker customised for AVME
Week of Nov 1 - Nov 7

  *   Testing everything, Soft-launch on 1 - 2 website
  *   Make changes and adjustments
  *   Training the Bahrain dealership to handle chats
  *   Demo of reporting dashboards
November 8th - Live/Full launch

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203