Subject: Re: Time Lines
From: Saurabh Dadu <[email-masked]>
To: "Weibrecht, Karen (AE/GVM)" <[email-masked]>
Cc: "Joshi, Pooja (AE/GAM)" <[email-masked]>, ashwinee <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 13 Oct 2020 14:15:26 +0000

Hi Karen,

Is it possible we speak sooner on Thursday. This will mean that we will have some time to finish our agenda for the week, and we can focus on action items for next week?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Weibrecht, Karen (AE/GVM) <[email-masked]>
Sent: 13 October 2020 7:33 PM
To: Saurabh Dadu <[email-masked]>
Cc: Joshi, Pooja (AE/GAM) <[email-masked]>; ashwinee <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: RE: Time Lines

Hi Saurabh

Just to confirm that this mail was received and will share feedback by tomorrow as we are currently collecting all the information.

I also scheduled a call for Monday which I hope works for you and the team.

Purpose is to discuss open points such as scripts, routing etc. so if you can please prepare the input from your end accordingly and share with us latest by Sunday to look into.

Thanks

Karen

From: Saurabh Dadu <[email-masked]>
Sent: 11 October 2020 15:52
To: Weibrecht, Karen (AE/GVM) <[email-masked]>
Cc: Joshi, Pooja (AE/GAM) <[email-masked]>; ashwinee <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Time Lines

Hi Karen,

Thanks for taking time to speaking with us. Please see proposed timelines below. Please let me know if you would like us to add/remove anything.

Week of 11st Oct  - 17th Oct:

  *   Get understanding of Website traffic patterns to project chat volume and use the data to calculate headcount requirements
  *   Agree on a pre-screening test for the chat agents - define key criteria's (Mutually)
  *   Review current Google Sheets format to see how chats are handled
  *   Discussion on different segmentation, user engagement strategies
  *   Understanding the current user flow

Week of 18th Oct - 24th Oct:

  *   Finalise website user segmentation, define engagement strategy for each scenario
  *   Define escalation processes for complaints, service inquiry etc.
  *   Work on Creatives - Chat Windows, greetings, buttons etc.
  *   Define Chat flow
  *   Finalise the Scripts, canned responses
  *   Develop an agent knowledge base
  *   Interview first set of employees/screening
  *   Finalise Reporting formats

Week of Oct 25 - Nov 1

  *   Training of 1st Batch to start
  *   Coordination with Digital Agency to implement chat based on strategy decided
  *   Demo of our Lead/complaint/Inquiry tracker customised for AVME

Week of Nov 1 - Nov 7

  *   Testing everything, Soft-launch on 1 - 2 website
  *   Make changes and adjustments
  *   Training the Bahrain dealership to handle chats
  *   Demo of reporting dashboards

November 8th - Live/Full launch

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203