Subject: Re: LSM Joining Case Test - Mr Yogesh
From: Mr Yogesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 06:33:44 -0400

LSM Joining Case
Test

Name

Mr
Yogesh

E-mail

[email-masked]

Phone Number

(91) 9950945410

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 4 has
the exact information about the request he made to change the address.

It would have been a better resolution if it had the reason for delay, apologies
and more info about the e-tickets as mentioned below:-

We do understand the situation you're going through and we are really sorry that
you had to go through this trouble but be assured I've just looked into your
order today and I'm happy to say your seller has confirmed they'll be able to
send your tickets as soon as they receive them from the event organiser. It's
become common practice now for event organisers to only release tickets very
close to the event date - often the week of the event.

You can also download the e-tickets for the purchase section.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is
something where by following all the parameters available you help the customer
like a flowchart but a great customer service is where resources are not enough
to resolve the issue and you go and search for the resolution on different
portal you probe about the concern and take follow up and escalate to management
team if needed and get customer a resolution.

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easily.