Subject: Re: Contact Points
From: Saurabh Dadu <[email-masked]>
To: "Weibrecht, Karen (AE/GVM)" <[email-masked]>
Cc: "Joshi, Pooja (AE/GAM)" <[email-masked]>, Deeksha Dadu <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>, ashwinee <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sun, 11 Oct 2020 06:12:41 +0000

Hi Karen,

Thanks for your email. We have your email.
We will confirm you all time lines and next steps by EOD.

Regards,

Saurabh Dadu
LiveSalesman

On Oct 11, 2020, at 11:17 AM, Weibrecht, Karen (AE/GVM) <[email-masked]> wrote:

Good morning Saurabh,

I hope you are well.
Thanks for the below.
Can you please confirm you received my other mail last week?

We really need this project plan to agree on the next steps.

Looking forward to hearing from you
Karen

From: Saurabh Dadu <[email-masked]>
Sent: 08 October 2020 13:10
To: Weibrecht, Karen (AE/GVM) <[email-masked]>; Joshi, Pooja (AE/GAM) <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Niren HB LSM Dsouza <[email-masked]>; ashwinee <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Contact Points

Dear Pooja, Karen,

It was a pleasure speaking with you both earlier this week. Apologies for delay in emailing you back.

Please see below your point of contacts:

  1.  Saurabh (Me) - Your point of contact till implementation - Key responsibilities chat strategy, concept, coordination
  2.  Deeksha - Director of Ops - Defining JD for the agents, QA etc., coordinating with the HR for hiring, high level overview of campaign performance. Will directly manage the trainer and account manager
  3.  Ashish - Tech Implementation and MIS: His job will be to understand, define and deliver the reports and dashboards you would need. Make sure you have access to information you need at all times. He would also be configuring and testing the Live Chat based on the strategies we decide
  4.  Niren & Ashwinee: They would be responsible to train the team, test them, coach them, manage them and responsible to adherence to the defined SLAs.
For all communications, please be sure I am always coppied on all comunitcation.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
<mime-attachment>