Subject: Re: LSM Joining Case Test - Yogesh Kumar
From: Yogesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Oct 2020 13:04:38 -0400

LSM Joining Case
Test

Name

Yogesh
Kumar

E-mail

[email-masked]

Phone Number

(0) 7011172887

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Selected
blurb mentions the customer's concern of travelling and delivery to new address
and it shares all the steps to update address.

In addition we can give assurance to the customer: We understand that you are
excited to attend the Lady Gaga event and will be traveling soon. We will make
sure that you get the tickets to your new address on time.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

In good customer service we
just give solution to the customer. However, in great customer service we
empathize or sympathize with the customer as per scenario. In great customer
services we acknowledge the customer's issue and help with the best possible
resolution in least possible time.

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