Subject: Customer Complaints SOP
From: Ashwinee Latchayya <[email-masked]>
To: audi <[email-masked]>, utkarsh chauhan <[email-masked]>
Date: Wed, 23 Dec 2020 01:32:00 -0700 (MST)

Hi Team, 

I've noticed that some of you are not following the SOP correctly. 

As a reminder, whenever a customer reaches out to us to make a complaint, we need to ensure we have all the basic information and on top of that we require the car model, car license plate and VIN. 

We also need to know what the issue is if in case he doesn't state why he is complaining. 

Please ensure that this is being done. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9