Subject: Important - Wrong Lead Category
From: Ashwinee Latchayya <[email-masked]>
To: audi <[email-masked]>, utkarsh chauhan <[email-masked]>
Date: Mon, 21 Dec 2020 07:09:11 -0700 (MST)

Hi Team, 

Please disregard the email sent at 14:30 and at 15:00. I made a mistake in my email. Here's the one you need to read and consider. 

There are many chat forms that were submitted to General Enquiry as Lead Category although the customer showed an interest in buying a car. 

Henceforth, can you ensure that such chats are submitted with a Lead Category of 'Sales' and then Lead Type 'Registration Of Interest'. 

Anyone asking about the finance scheme or, should go to 'Sales' as Lead Category and NOT General Enquiry. 

Find below some examples of chats whereby the forms were incorrectly submitted : 

[ https://my.livechatinc.com/archives/QKMZ7FVI9T?query=Engineer%20 | https://my.livechatinc.com/archives/QKMZ7FVI9T?query=Engineer%20 ] 

[ https://my.livechatinc.com/archives/QLL09EUL58?query=antoun | https://my.livechatinc.com/archives/QLL09EUL58?query=antoun ] 

[ https://my.livechatinc.com/archives/QLR7ULC0XM?query=ashraf.sawalha%40outlook.com | https://my.livechatinc.com/archives/QLR7ULC0XM?query=ashraf.sawalha%40outlook.com ] 

[ https://my.livechatinc.com/archives/QL17RQ8KAV?query=anshu%20jain | https://my.livechatinc.com/archives/QL17RQ8KAV?query=anshu%20jain ] 

Let me know if you have any doubts and ensure the above is adhered to. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9