Subject: Recap Call
From: "Weibrecht, Karen (AE/GVM)" <[email-masked]>
To: Sahil Modgil Consultant - IT <[email-masked]>, Saurabh Dadu <[email-masked]>, ashwinee Latchayya <[email-masked]>
Date: Mon, 21 Dec 2020 08:30:56 +0000

Hi guys,

As discussed on the call action points are:

1.      Confirmation with Chris and Kieran for integration of all leads (e.g. Used cars Kuwait not integrated, General inquiries not integrated to googlesheets)

2.      Bounce Emails - Karen to check with AVME IT

3.      Action points: current chat to lead conversion ratio needs to be improved

4.      Starting to build knowledge base

5.      Check for general inquiries to be categorised

o   Why general inquiry? https://www.avmechat.in/admin/enquiryInfo/a684eceee76fc522773286a895bc8436

o   Not integrated into googlesheets

o   Not integrated:

§  https://www.avmechat.in/showChat/d759175de8ea5b1d9a2660e45554894f

Have a good xmas break,
Karen

Best regards/ Mit freundlichen Gruessen

Karen Weibrecht
Marketing Manager
Customer Experience and Brand Strategy

Volkswagen Middle East
Audi Volkswagen Middle East FZE
Dubai Airport Free Zone
Mobile +971 50 450 7633
http://www.volkswagen-me.com

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